Deposit and cancellation
We understand clients occasionally need to change or cancel their appointments. Should you need to do so we require at least 24 hours notice or 50% of the treatment will be charged. Thank you.
Courses of treatments
All treatments booked as a course must be paid in full in advance of the first treatment. All treatments must be taken within 12 months of purchase, any treatments after 12 months will be forfeited.
We will access through a skin test if a treatment is suitable for you or likely to be successful prior to any treatment being carried out. If Riverside deem treatment for a particular area unsuitable we will advise you so you can make an informed decision regarding that treatment and any further treatments you may wish to partake of in the future.
The client is responsible to ensure the correct information is provided and any change to circumstances prior to each treatment. Riverside will not be responsible for any damage that occurs as a result of the clients failure to disclose full and correct information.
The client agrees to comply with all instructions and recommendations given by the therapist regarding aftercare of the treated area. No recompense will be given if it is found aftercare has not been followed as advised by Riverside.
Our responsibility for loss or damage suffered by you
We are responsible for foreseeable loss and damage caused by us if we fail to use reasonable care and skill, however we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the patient and Core knew and accepted that it might happen, and example, if it is discussed during the booking process our consultation process. But, for the avoidance of doubt, we are not liable for any economic loss or for any other special, indirect/ consequential loss or damage which arises out of, or in connection with, its provision of the services to you including damage occurring as a result of your failure to provide us with any information that is required.
It is not excluded or limited in any way our liability to you where it would be unlawful to do so. Including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. fraud or fraudulent misrepresentation for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
We do not take responsibly or are liable for business losses. including loss or liability to you for any of the bellow.
loss of business profit
loss of business
or loss of business opportunity.
We also are not responsible/liable if you have taken time off work to have a treatment or procedure which we are unable to carry out.
Other important terms
Our premises are smoke-free zones. Compliance is required by all visitors.
Laser Acne treatment for under 18's requires the knowledge and consent of a parent or guardian. Children are not permitted in the treatment rooms due to the nature of the treatments. Children will be able to wait in the recption area provided they are accompanied by an adult.
All courses must be taken within a 12 months period. Failure to do so may mean that treatments remaining will be forfeited along with any pre-payments made. You cannot change the course type or use the payment on account for any other services or change it into someone else’s name.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each paragraph operates separately If a court legally finds part of this contract illegal, the rest will continue, therefore all the remaining paragraphs will remain in full force and effect.
We may delay enforcing this contract; however we can still enforce it at a later date if you have broken the contract.
These terms are governed by Northern Irish law and you can bring legal proceedings in respect of these services in Northern Irish courts.
Alternative dispute resolution.
An independent body can consider the facts of a dispute and seek to resolve it, without you having to go to court.
If you complain you have access to a full and effective complaints procedure.
If you are not completely satisfied with the service provided please feel free to contact us by telephone on 07718617080 or by emailing at [email protected] Alternatively you can write to us at
Riverside Beauty and Wellbeing
Meadows Shopping Centre
We endeavour to acknowledge your complaint within one week. We will deal with your complaint fairly, effectively and in total confidence. The person responsible for dealing with complaints is Vonda Watt.
Riverside Compalints procedure does not affect your right to make representation to:
The Regulation and Quality Improvement Authority
9th Floor Riverside Tower
5 Lanyon Place
Riverside respects your privacy and is committed to protecting your personal data. We are a private company specialising in aesthetic treatments. We will only use your personal data when we are permitted to do so ie.
In relation to contract we are about to commence or have agreed with you.
Where we need to comply with legal or regulatory obligation.
Data will not be used for third party marketing.
Website Usage – Terms and Conditions
Please do not use this website if you disagree with anything you read/see. By continuing to use/look, you are agreeing to comply with and to be bound by these terms and conditions of use.
Unauthorised use/copying of our website in its entirety may result in a claim or criminal offence being actioned.
The content provided is general and is constantly changing and being updated. We may add/remove services without any prior notice.
We and our third party providers do not provide a guarantee to the following: accuracy, timeliness, performance, completeness and suitability of any of the information/materials found/offered on this website in any form.
We do not except liability that information /materials may contain some typos/inaccuracies to the fullest extent permitted by law. You acknowledge and accept this.
This website is used entirely at your own risk, we except no liabilities at all.
Our website is owned by/licensed to us. A copyright notice forms part of these terms and conditions.
Our website is owned by us and copyright includes, but is not limited to, layout, design/look/appearance, graphics and photos.
Reproduction of copy/images are prohibited with exception to all trademarks reproduced in this website, which are acknowledged as not our property.
We may use links to other websites for your convenience, however we do not endorse these or accept any liability or responsibility for their information/content.
This website is subject to the laws of Northern Ireland
Information contained on Riverside website is for general purposes only.
Riverside assumes no responsibility for errors or omission in the contents
The monitoring of our website site usage and the associated traffic patterns are managed in accordance with the Data Protection Act 1998
We take storing and using your personal data seriously and work in line with the new compliance (May 2018). We are fully committed to protecting your privacy. By accepting and registering with us you agree to our terms and conditions and we agree to endeavour to protect your personal data.
We will only ever use your information within Riverside Beauty and Wellbeing and will only pass this on if legally requested to do so.
Some of the details we ask for are: name, address, date of birth, contact details (including telephone and address), medication, height, weight, medical history, GP information, emergency contact details. This information will be taken before your consultation,
If you contact us, we may keep a record/note of this.
We may also keep details of transactions you carry out during you visit.
Information Commissioner’s Office (ICO)
You can request to see the information we store in writing and by providing 2 forms of photo ID and your address confirmation. There will be an admin fee for this and the person themselves must collect this in person from the clinic.
You can write to us to request to be removed from our records.